Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and service address.
• Service Information: Details regarding your plumbing, heating, and cooling service requests.
• SMS Information: Your consent/opt-in status, responses, and communication history related to SMS campaigns.
• Website Usage Information: Data automatically collected from your browser or device, such as IP address, cookies, and browsing activity.

How We Use Your Information

We use the information we collect to:

• Provide, schedule, and complete HVAC and plumbing services.
• Communicate with you regarding service updates, promotions, and customer support.
• Deliver SMS messages when you have opted-in to receive them.
• Improve our website, services, and customer experience.
• Comply with legal obligations and prevent fraudulent activity.

SMS Privacy and Consent

We value your privacy when it comes to SMS communication.

• We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
• We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services. This includes, but is not limited to, platform providers, phone companies, and any vendors who assist us in the delivery of text messages.
• All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

Your information may be shared only in the following ways:

• Service Providers: With trusted vendors who assist in providing our services (e.g., scheduling software, SMS providers).
• Legal Compliance: When required by law, regulation, or valid legal process.
• Business Operations: In connection with a merger, acquisition, or sale of assets, provided the receiving party agrees to follow this policy.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

Your Choices

• You may opt out of SMS messages at any time by replying STOP to any message.
• You may update or request deletion of your personal information by contacting us directly.
• You can disable cookies in your browser settings if you prefer not to share browsing data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.